About Your Account
I forgot my password?
I forgot my username?
How do I upgrade my account?
What are my upgrade payment options?
What credit cards does MuseWorx accept?
Do I get a monthly receipt with an upgraded account?
What are the MuseWorx upgrade packages?
Where can I learn more about the upgrade packages?
I have more than one account. Can I combine them into one account?
How do I upgrade or downgrade my account?
I have a paid account but received a notice that my account is inactive and will be removed. Why?
Why am I receiving this message: "Cannot upload file, file size quota reached. Please remove some files, and try again or click below to learn more about the benefits of upgrading your account."?
How do I delete my account?

My Files
Are my files safe on MuseWorx?
Who has access to my account and my files?
Can my files be downloaded by other people in MuseWorx?
Can I stop files from being downloaded after I�ve sent a file share to someone?
Is there a time limit for storing files?
Do shared files expire after a certain time?
How do I give files attributes after they are uploaded?
Can I upload multiple files at one time?
How many files can I upload to my MuseWorx Account?
What will 1 gigabyte store?
What file types does MuseWorx accept?

Free MuseWorx Accounts
What is included in a free account?
How long is a free MuseWorx account good for?
What happens to my free account if there is no activity for 90-days?

General Questions
What is MuseWorx?
Does MuseWorx require me or my clients to purchase and install software?
Will MuseWorx work on dial-up connections?
Why does it take a long time to upload/download files?
Can I make the flash videos stop when I log into MuseWorx?
Do I need Adobe Flash to run MuseWorx?
What are the system requirements for MuseWorx?
Do I need to enable cookies in my browser to use MuseWorx?
Can I use MuseWorx from a Mac computer?
My MuseWorx is not working properly (screen stuck, grey window, etc.)?
Is MuseWorx available in other languages?

MuseWorx Mobile
Is MuseWorx Mobile available in my country?
How do I sign up for MuseWorx Mobile?
How do I access MuseWorx Mobile on my mobile phone?

My Profile
What is the difference between my profile and my portfolio?
How do I create or my profile?

My Portfolio
What is the difference between my profile and my portfolio?
How do I get uploaded images to display in my portfolio?
How do I post my portfolio to jamuse.com
How do I remove my portfolio from jamuse.com

File Sharing and Collaboration
How do I share a file?
What is the difference between a file share and a collaboration in MuseWorx?
What is Simple Mode in MuseWorx Instant Share?
Do the people I want to share or collaborate files with have to join MuseWorx?
Can I share or collaborate files with contacts in other countries?
When collaborating files, do my recipients have to collaborate all at the same time?
How do I cancel a share I sent to someone?
Can I send a file or collaboration to a non-MuseWorx member, or do they need to sign up?
My client cannot open a file share. What do I do?

Track My Files

What is Track My Files?
Does Track My Files tell me if a file is downloaded?

Data Protection and Security

Is it safe to store and backup work to MuseWorx?

 

 

About Your Account (top)

I forgot my password?
Go to the login screen and click Forgot My Password. MuseWorx will send you an email with your password. If you don�t see this email right away, please check your "junk" folder in case this message was accidentally re-directed by your email program.

I forgot my username?
Contact support@museworxx.com and request MuseWorx to email you your login credentials. Provide the email address you used when you created the account.

How do I upgrade my account?
From your MuseWorx click Upgrade Now, select your upgrade and follow the registration steps.

What are my upgrade payment options?
MuseWorx upgrades are based on a monthly subscription charges to your credit card. For business accounts, license holders can arrange for P.O. and account billing. Contact accounting@museworx.com for more information on this payment option.

What credit cards does MuseWorx accept?
MuseWorx accepts Visa, MasterCard, American Express, Diners Club, and Discover.

Do I get a monthly receipt with an upgraded account?
Yes. Each month when your credit card is charged for your MuseWorx upgrade, MuseWorx automatically sends you an email receipt.

What are the MuseWorx upgrade packages?
MuseWorx offers several upgrade packages include more storage, premium features, and depending on the package, additional users under the MuseWorx license. Upgrade packages are offered on a monthly or annual subscription basis.

Where can I learn more about the upgrade packages?
Click on Upgrade Now to view your current package and other available packages (step two of upgrade). By clicking on the left arrow you will go to step one of upgrade which shows a description of each premium upgrade feature.

I have more than one account. Can I combine them into one account?
You can easily combine accounts, by choosing which account you wish to keep. Then share all the folders from the account you do not wish to keep. Move all these files to the new account. There is no way to move your communication and projects to the new account. Contact support@MuseWorx.com with any questions.

How do I upgrade or downgrade my account?
You can change the status of your account by logging into MuseWorx and clicking on Upgrade Now (upper right, under File Usage). You can upgrade or downgrade your account at anytime.

I have a paid account but received a notice that my account is inactive and will be removed. Why?
Paid accounts are never considered inactive and are not subject to removal. This message applies to free accounts not active in the last 90 days. Some users have created more than one account. If you have a paid account and a free account, you received this message regarding your free account.

Why am I receiving this message: "Cannot upload file, file size quota reached. Please remove some files, and try again or click below to learn more about the benefits of upgrading your account."?
Your MuseWorx account has a maximum file storage limit. For example, free accounts are limited to 100 MB of storage. If an upload attempt will cause you to exceed you account file storage limit, MuseWorx will stop the upload process and display this message. Your options are to upgrade to an account with a higher storage limit, or remove files from your current account.

How do I delete my account?
Contact live support and request that your account be deleted.


My Files (top)

Are my files safe on MuseWorx?
Yes. MuseWorx offers 100 percent system redundancy for all data and files. Files are securely stored in multiple locations to provide safe archive of all data.

Who has access to my account and my files?
Only you, as the owner of the account where your files are uploaded and stored, have access to your account and content. At your request, MuseWorx support may assist you with your content.

Can my files be downloaded by other people in MuseWorx?
Your files can only be downloaded when you share files with others and choose to allow download. When you use MuseWorx Instant Share in Simple Mode, MuseWorx automatically defaults to allow download of shared files. If you do not want files you are sharing to be downloaded, then in Instant Share uncheck Simple Mode and in Step 4, uncheck the permission to allow download of files.

Can I stop files from being downloaded after I've sent a file share to someone?
Yes. Click on My Shared Files, highlight the share, click Manage Share, and then click the tab for Permissions. Here you can change user permissions at any time. To prevent download of files uncheck the user permission for download files.

Is there a time limit for storing files?
No. There is no time limit for storing files as long as the account is maintained in good standing. For a paid account that means that payment is current. For a free account this means that there has been activity in the account in the last 90 days.

Do shared files expire after a certain time?
No. Unlike other systems, shared files are not automatically deleted after a certain time period. Instead, shared files are always archived and stored with no time limit for storing as long as the account is maintained in good standing. For a paid account that means that payment is current. For a free account that means that there has been activity in the account in the last 90 days.

How do I give files attributes after they are uploaded?
You add and edit file attributes at anytime. Login to MuseWorx, click on My Files, highlight the file of interest, and then click Details. This will open the drop down details area where you can enter/edit file attributes including name, description, keywords, date, model release, include in jamuse, and make file private (upgrade feature). You can also add/edit file attributes from My Shared Files. Click on the share containing the file of interest, click Manage Share, highlight the file, and then click details to see file details.


Can I upload multiple files at one time?
Yes. With MuseWorx, you can select and upload multiple files at one time. MuseWorx upload runs in background so you can continue working on your computer.

How many files can I upload to my MuseWorx account?
That depends on the type of MuseWorx account you have, and the size of the files you want to upload. Free MuseWorx accounts include 100 MB of storage. Premium accounts include more file storage. For more information click Upgrade Now to view premium account storage and features. Your operating system may have practical limits for how many files you can select at one time, but this is many hundreds of files at a time.

What will 1 gigabyte store?
As a guideline, 1 GB of storage is enough room for either:
* 10,000 Microsoft Word documents, or
* 5,000 scanned pages, or
* 2,000 PDFs, or
* 650 digital photos, or
* 200 music files

What file types does MuseWorx accept?
You can upload, store, manage, and share over 400 different file types with MuseWorx.


Free MuseWorx Accounts (top)

What is included in a free account?
Free accounts include 100 MB of storage, MuseWorx Mobile, unlimited shares, file tracking, collaboration, centralized folders, project management and more.

How long is a free MuseWorx account good for?
Free MuseWorx accounts are good for 14 days.

What happens to my free account if there is no activity for 90-days?
MuseWorx will automatically send you an email notice that your account has been inactive and will be closed unless you login and use your account (to re-activate). MuseWorx notifies you before closing an account so you can remove assets or re-activate the account.


General Questions (top)

What is MuseWorx?
MuseWorx offers one flexible solution for many business challenges. Online collaboration, file management and project management solutions all in one easy to use package. Bringing you the power of next generation Web 3.0 technology on our own cloud computing architecture, MuseWorx is a solution that scales for the largest enterprise, but is priced for the smallest business.

Does MuseWorx require me or my clients to purchase and install software?
No. MuseWorx is a fully hosted system with no software required.

Will MuseWorx work on dial-up connections?
You can access your MuseWorx account from a dial-up connection but you will experience slower performance. Also you will find it difficult, or not possible, to upload or download large files. For these reasons, dial-up connections are not considered practical for using MuseWorx.

Why does it take a long time to upload/download files?
Upload and download speeds are a function of each user's individual internet connection. MuseWorx servers and connections are some of the fastest on the planet.

Can I make the flash videos stop when I log into MuseWorx?
Yes. On the lower left of the "Welcome" screen, click "Don't show again".

Do I need Adobe Flash to run MuseWorx?
Yes. MuseWorx requires Adobe Flash 9 or higher to run. To download the current Flash Player, please click here.

What are the system requirements for MuseWorx?
MuseWorx has been extensively tested on most commonly used hardware and software configurations. For a current description of system requirements please go to the help system and click on System Requirements on the left panel.

Do I need to enable cookies in my browser to use MuseWorx?
Yes. To use MuseWorx please enable cookies in your browser.

Can I use MuseWorx from a Mac computer?
Yes. MuseWorx has been extensively tested on Windows and Macintosh

My MuseWorx is not working properly (screen stuck, grey window, etc.)?
If this happens we recommend that you clear the cache in your browser, and then close and re-open your browser before logging back into your MuseWorx account. To clear your cache in most browsers go to "tools", and then select "internet options" to clear/delete your temporary internet files.

Is MuseWorx available in other languages?
MuseWorx is currently available only in English.


MuseWorx Mobile (top)

Is MuseWorx Mobile available in my country?
MuseWorx Mobile is currently available through phone carriers in North America and any mobile device that supports an Internet browser.

How do I sign up for MuseWorx Mobile?
Login to your MuseWorx account, click on the MuseWorx Mobile icon, enter your mobile phone number, select your mobile phone carrier from the drop down menu, and then click send. MuseWorx will send your mobile phone a text message with a link. Open the message, click on the link, and MuseWorx will create a MuseWorx Mobile icon on your phone.

How do I access MuseWorx Mobile on my mobile phone?
First, you need to register your mobile phone with MuseWorx. Then, either click on the Mobile icon on your phone. You can also access your MuseWorx Mobile through your phone's browser at www.museworx.com/mobile


My Profile

What is the difference between my profile and my portfolio?
Your profile is your name, contact information, business or industry category, avatar or logo, and your biography or company description. Your portfolio is examples of your work (i.e. image, audio, video, etc. files) you select to showcase.

How do I create or my profile?
Click on Profile Editor (under Administration), and follow the four steps to create/edit your profile.

My Portfolio

What is the difference between my profile and my portfolio?
Your profile is your name, contact information, business or industry category, avatar or logo, and your biography or company description. Your portfolio is examples of your work (i.e. image, audio, video, etc. files) you select to showcase. For convenience you can select to post your profile, portfolio, or both (together) on jamuse.com from your MuseWorx account.

How do I get uploaded images to display in my portfolio?
Click on Portfolio Editor (under Community), select the images you want in your portfolio, drag and drop to arrange order as desired, and when ready click Enable My Account Now.

How do I post my portfolio to jamuse.com
Click on Portfolio Editor (under Community), select images for your portfolio and then click Enable My Account Now.

How do I remove my portfolio from jamuse.com
Click on Portfolio Editor (under Community), and click Enable My Account Now.


File Sharing and Collaboration (top)

How do I share a file?
Login to MuseWorx, click on the MuseWorx Apps in the lower right hand portion of your screen, click Send Files and follow the Instant Share Steps. In Simple Mode you select the files you want to share, click the green arrow (to advance to the next step), enter the email address of the person you want to share with, customize your email message, and when you are ready, click the green arrow again. MuseWorx will automatically send you share message to your recipient.

What is the difference between a file share and a collaboration in MuseWorx?
MuseWorx treats file sharing and collaboration similarly. In both cases you are selecting files to share with one or more contacts. For convenience, when you share files (click "Send Files"), the email MuseWorx sends to your recipients automatically contains a unique link to the landing page where your recipients can view your files, and download them if you are allowing download.

When you collaborate files (click "Collaborate and Share Files"), the email MuseWorx sends to your recipients automatically contains a unique link to the collaboration page where you and your recipients can view, comment on, draw on, rate, and approve the files you are collaborating.

What is Simple Mode in MuseWorx Instant Share?
Simple Mode allows you to send files to someone in two steps: select the files to share and then select your contacts. Simple Mode makes it convenient when you want to quickly send file to someone else. Simple Mode automatically defaults to allow download of files which means recipients can download original files.

Do the people I want to share or collaborate files with have to join MuseWorx?
No. The people you want to share or collaborate files with do not have to join or be a member of MuseWorx.

Can I share or collaborate files with contacts in other countries?
Yes. MuseWorx is currently used in over 86 countries. You can share and collaborate files with anyone, anywhere in the world, from any computer with an Internet connection.

When collaborating files, do my recipients have to collaborate all at the same time?
No. Your recipients are free to open your collaborations at any time to view, comment and/or approve work. For convenience, MuseWorx collaboration includes live chat. This is especially useful if you are collaborating online together with others and want to avoid long distance phone charges (i.e. overseas collaborations).

How do I cancel a share I sent to someone?
You can cancel a share or collaboration you sent to someone else at any time by deleting the event. Go to MuseWorx Apps, "My Collaborations", highlight the share or collaboration you want to remove and then click Remove Share.

Can I send a file or collaboration to a non-MuseWorx member, or do they need to sign up?
You can send, share, and collaborate files with anyone you want - they don't have to be a member of MuseWorx, and there is no cost or software required. If they are not a member, they will receive an invitation to join and receive a free account, but they are not required to join.

My client cannot open a file share. What do I do?
Usually this occurs because the share was accidentally deleted by the sender. Click on My Shared Files and make sure the share is listed. Also, highlight the share and click Mange Share to make sure there are files in the share. If needed, resend the share.


Track My Files (top)

What is Track My Files?
This feature automatically tracks and reports who, what, when, where, and how often files that you are sharing, collaborating, posting to jamuse.com, or serving to the Internet using a MuseWorx file link url are viewed or accessed.

Does Track My Files tell me if a file is downloaded?
Yes. Track My Files tracks if a file is viewed or access, but does not distinguish if a file was downloaded.

Data Protection and Security (top)

Is it safe to store and backup work to MuseWorx?
Yes. MuseWorx offers 100% system redundancy. All data is stored on multiple servers in different locations and backed up every 24 hours. MuseWorx also offers 99.99 percent uptime so your work is available when you want.